At TheHoopsCart, your satisfaction is our top priority. We are dedicated to ensuring that you have a positive experience with our products and services.
If you have any issues regarding the order you have placed, please contact us through WhatsApp or our email.
Cancellation and Refunds
- To be eligible for a refund, orders must be canceled within one hour of placement. Refunds for cancellations made within this period will be processed to the original method of payment within 2-3 business days. To cancel the order, please contact us on WhatsApp.
Returns / Replacement
- Damages Caused By the Shipping / Delivery Partner.
- If the Product is lost in transit.
Customized Orders
- As our customized products are made to order based on your specific requirements, they are non-returnable and non-exchangeable. We cannot allow changes once the Order is Placed. Therefore, we are unable to accommodate returns or exchanges for custom orders.
Need help?
Contact us at threaditwithlovee@gmail.com or our WhatsApp for questions related to refunds and returns.